Specialized Support

Specialized Support

– Service Desk | Field Service | S3 - END USER SERVICE

On a solid foundation of IT governance, PROSPECTA’s EUS relies on experience in critical operations and the consultative approach that the company offers to all its clients.

With the aim of maximizing resource availability and the user’s productivity, this type of service specialized in End User Assistance is organized into three fronts: Service Desk, Field Service and S3 International. All are supported by a processes and planning area working on Prospecta’s ITSM (Information Technology Service Management) framework.

Learn the differences of each service:

SERVICE DESK

It’s the evolution of the help desk, as it has greater scope and quality to meet demand. Service Desk serves to centralize the needs of a company in a single place, registering incoming and outgoing requests of 1º and 2º level support and maintenance, to have greater control over what has been done.

FIELD SERVICE

Its main feature is support in the field, with the customer, in person. This enables companies with decentralize units or branches, in Brazil or South America, to adopt a direct contractual SLA model with Prospecta, safeguarding the face-to-face quality of customer service.

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S3 INTERNACIONAL

It’s the acronym exclusively used by Prospecta for Specialized User Support Service, dedicated exclusively to Software companies, especially for Management Systems. We offer personalized service, with IVR and database integration, as well as artificial intelligence in customer service.

Differentials

Support

Prospecta Global Solutions is a specialist in serving complex multi-module sales technology companies, with cutting-edge technology, know-how, people and procedures constantly reviewed to provide quality service, any day and time.

Innovation

Innovation and user convenience through an automated, on-line and multi-platforms integrated solutions, enabling experiences and speed of service and adaptability to any scenario and requirement.

Multi-language

Multi-language support with coverage in Latin America, 100% auditable, adhering to all national and international protocol and service standards. Convergence, integration and multidisciplinary in service are the solid foundations of success for your business.

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Capitals and metropolitan regions

4020-2431

Other regions

+55 11 3181-4586

central@prospectaempresas.com.br

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